Monmouth County Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of accessibility, services, activities, programs, or benefits provided by the County of Monmouth.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Upon request, alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities. 

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to: 

• Complaints regarding County building accessibility and Transportation:
   Kathleen West
   County ADA Coordinator 
   1 East Main Street, Rm 223, Hall of Records, Freehold, NJ 07728
• Complaints regarding County park building accessibility, services, activities or programs:
   Kevin Dunn
   Park System ADA Coordinator
   Monmouth County Park System, 805 Newman Springs Road, Lincroft NJ 07738
• Complaints regarding employment-related disability discrimination:
  Glenn Talavera
  Director, County Human Resource Department
  1 East Main Street, First floor, Hall of Records, Freehold, NJ 07728
• Complaints regarding auxiliary aids and services, policy modifications, curb cuts and pedestrian crossings on County roadways contact:
• The municipal ADA coordinator where the concern is located or
• Bill Gardell, Monmouth County Office of Disabilities
  3000 Kozloski Road, Freehold, NJ 07728, 732-308-3770 ext. 7117

ADA questions and complaints may also be sent by email to: ADAcoordinator@co.monmouth.nj.us

Within 15 calendar days after receipt of the complaint, the appropriate ADA Coordinator or their designee will meet with the complainant to discuss the complaint and the possible resolutions. 

Within 15 calendar days of the meeting, the appropriate ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the County and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the following individuals:

• Teri O’Connor, Monmouth County Administrator, or her designee for matters presented to ADA Coordinators Kathleen West, Sue Moleon and John Teubner.

• James Truncer, Secretary/Director of the Park System or Andrew Spears, Assistant Director for matters presented to ADA Coordinator Andy North.

Within 15 calendar days after receipt of the appeal, the County Administrator or the Park System Director or their designee  will meet with the complainant to discuss the complaint and possible resolutions. 

Within 15 calendar days after the meeting, the County Administrator or the Park System Director or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by any County ADA Coordinator or their designee, appeals to the County Administrator, the Park System Director or their designee and responses from these two offices will be retained by the County of Monmouth  for at least three years.

Read the ADA Transition Plan.