9-1-1 Dialing Procedures

The month of April marks National Public Safety Telecommunicators Week when we recognize the dedicated, tireless individuals who provide a critical service 24 hours a day, 365 days a year. To help our county’s young children recognize the importance and correct use of 9-1-1, the Monmouth County Sheriff’s Office instituted the SEEK 9-1-1 program, which stands for Sheriff’s Emergency Education for Kids.

The SEEK 9-1-1 program travels to first grade classrooms across Monmouth County. Last year, over 3,800 first graders participated in the SEEK 9-1-1 program. Students work with Monmouth County Sheriff’s Office Telecommunicators and practice on interactive phone simulators. Instructors teach:

There are three types of emergencies in which children should be instructed to dial 9-1-1:

- When there is a fire

- When someone is sick or hurt

- When there is a crime.

For Safety:

• In cases of fire, children should immediately leave the premises and dial 9-1-1 from the home of a trusted neighbor, or from a pay phone in a safe, well-lighted area.

• In cases of accidental poison ingestion, dial 9-1-1 and then isolate the suspected substance for law enforcement professionals.

• In cases of crime, or if an intruder is attempting to enter your home, children should find a safe location and then dial 9-1-1.

• It is also important for children to know that 9-1-1 can be dialed from pay phones for no charge.

When dialing 9-1-1, children should:

• Tell the 9-1-1 Telecommunicator what the problem is, where they are, and what telephone number they are calling from.
• Stay on the phone with emergency Telecommunicators until instructed otherwise.
• Answer all of the Telecommunicator’s questions and do, if possible, what the Telecommunicator instructs. Help will be on the way shortly.

In July of 2001, Monmouth County became the first Sheriff’s Office in New Jersey to earn national accreditation for the 9-1-1 Communications Center. The commitment to excellence of the 692 men and women of this office is only surpassed by our collective commitment to the safety of our residents. Please, take the time to go over these safety recommendations with your children and help us keep Monmouth County a safe place to live, work and raise a family.

If you would like a SEEK 9-1-1 presentation at your child’s school, call the Monmouth County Sheriff’s Office at (732) 577-5743 or log onto www.visitmonmouth.com/sheriff.

For more information, please contact Undersheriff Ted Freeman at TFreeman@co.monmouth.nj.us or call (732) 577-5748.

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