Monmouth County Sheriffs Office

A critical public service that can not be taken for granted is the Monmouth County Sheriff's Office Communications Division. Operating 24 hours a day, 365 days a year, the Sheriff's Office Communications Division serves as the communications hub for Monmouth County's law enforcement agencies. The Communications Division provides:

On July 28, 2001,Monmouth County became the first Sheriff's Office in New Jersey to earn national accreditation for the 9-1-1 Communications Center. Former Sheriff Oxley received notification of the achievement in a formal letter by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The Sheriff's Office 9-1-1 Center was found to be 100 % compliant for all mandatory standards, and 92 % for non-mandatory standards. In addition to the comprehensive review, the Sheriff's Office voluntarily opened the accreditation process to the public by conducting an informational hearing.

Recently, the Sheriff's Office completed a $600,000 upgrade to the 9-1-1 emergency dispatch facilities, enhancing the technological capabilities and increasing the number of call stations for one of New Jersey's fastest growing counties. Over the past decade, Monmouth County has experienced a 12.8% population growth, rising from approximately 553,000 to over 624,000 residents.

The technology renovations included the installment of 12 computer-driven, "touch screen" dispatch consoles, replacing 8 units that were originally installed in 1986. The new consoles allow Monmouth County tele-communicators to handle up to 30 separate channels including police, fire and local dispatch frequencies simultaneously. Tele-communicators are able to connect multiple phone and radio signals, improving communications between emergency responders and callers. The consoles can also transfer rapidly between 9-1-1 intake and dispatch duties, enabling the dispatch center to employ additional call stations during large-scale emergencies or countywide weather events.

In addition to the 12 new consoles, the Sheriff's Office installed a 64-channel Dictaphone digital recording system capable of storing over 400 hours of transmission onto a single DVD. The compact size and relatively low cost of the DVD format greatly improves in-house archiving capacity. This system replaces a tape-based system that recorded only 24 hours of information on a large reel. Along with increased storage capacity for each DVD, the digital recorder provides instant playback of stored messages, enabling 9-1-1 tele-communicators to replay and decipher garbled or static-plagued messages without interrupting the recording process.

The 9-1-1 Monmouth county police radio service is a valuable resource to all people, so please remember to use it only for emergencies such as fires, crime, immediate illness or whenever someone feels a perceived threat to themselves or to their property.

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